Sendflowers.to

Skip to Main Content »

Your shopping cart is empty

FAQ

 

1) How can I place an order?

2) What kind of payment can I use to purchase my flower-gift?

3) How do I know if the web site received my order?

4) What are the conditions for hotel deliveries?

5) What are the conditions for hospital deliveries?

6) How can I track an order?

7) Will the bouquet ordered look exactly the same a in the picture?

8) When will the order be delivered, can I enter a specific time?

9) How do I know if my order got delivered?

10) What happens if the recipient is not at home/the delivery address?

11) How can I change an order?

12) When and how can I get personal assistance?

13) How can I cancel an order?

14) How long can I expect my Fresh Flowers to last? How can I best care for my flowers?

15) The privacy and security guarantee?

16) What do I do if I forgot the member password?

17) How to get and use voucher codes ?

18) Can I order a copy of the text on the card or telegram?

 

1) How can I place an order?

Ordering at Sendflowers.to is easy. Just follow these 7 simple steps:

    - Select the country where your flowers are to be delivered. 

    - Choose your flower gift from the selection of bouquets and arrangements. 

    - Choose if you would like to add a telegram or a card.

    - Enter your personal information. 

    - Enter the address of the order recipient and choose the delivery date.

    - Agree with our Terms and Conditions

    - Pay for the order

    You will receive an order confirmation after placing your order. We will retransmit your order to the nearest florist at the recipients address. We remain at your complete disposal for any additional questions you might have concerning your flowers order or any other information you require. No orders can be accepted/processed via telephone.

top

 

2) What kind of payment can I use to purchase my flower-gift?

Sendflowers.to currently accepts Visa, MasterCard, American Express, Direct Ebanking and Paypal.

top

 

3) How do I know if the web site received my order?

We, at Sendflowers.to, have your flower bouquet order registered as soon you have seen the order confirmation with your personal order reference number on the screen. Make sure to keep your order number at hand for any further questions you may have concerning your order. Receiving a confirmation does not guarantee that the payment has been successful.

top

 

4) What are the conditions for hotel deliveries?

Please enter the following details:

- Full name and address of the hotel

- Telephone number of hotel (if available)

- Room number (if available)

- Name of the tour operator (if available)… and last but not least do state the full name of the recipient as registered in the hotel. The delivery is only guaranteed to the reception desk of the hotel.

top

 

5) What are the conditions for hospital deliveries?

Please enter the following details:

- Full name and address of the hospital

- Telephone number of the hospital (if available)

- Ward name and/or number

- Maiden name of the recipient if order goes to the maternity ward and last but not least do state the full name of the recipient. The delivery is only quaranteed to the reception desk of the hospital. Kindly note that some hospitals do not permit to have flowers delivered to the intensive care. In this case you would be alerted by us and the florist stays in close contact with the hospital staff in order to delivery your flower gift as soon as the patient is allowed to receive your flowers.

top

 

6) How can I track an order?

Please be informed that we are not able with our many florists to offer an automated order tracking service to our customers. We do not have a tracking system due to the various time zones & public business hours in individual countries. We can not confirm the order deliveries on the same date of the delivery, although we quarantee the delivery on the requested delivery date, during the business hours of the flower shops. If you should have any concerns about your order you may contact us through email.

top

 

7) Will the bouquet ordered look exactly the same a in the picture?

Flowers are seasonal products and some varieties will therefore not always be available at florists. A bouquet may thus look slightly different to that shown in the online shop. However, every bouquet is a work of art, freshly composed especially for you and you may rest assured that every effort will be made to match the color and shape of the bouquet shown on Sendflowers.to.

top

 

8) When will the order be delivered, can I enter a specific time?

We do not have any delivery time guarantee. Our florist will deliver during his regular business hours. The opening hours of the florist may vary slightly from shop to shop. If your flowers need to reach the recipient at a specific time please send us an email. Contact us a least 4 hours before the delivery time. Our florists will do their utmost to meet your delivery time request.

top

 

9) How do I know if my order got delivered?

Sendflowers.to guarantees each order to be delivered on the requested delivery date during the regular local opening hours of the florists. If for any reason the order cannot be fulfilled you will be contacted by our customer service as soon as the florist reported his delivery problem. Thus, if you do not hear or read from us you may be assured your order got delivered in the fresh and personal way. If you know that the order did not reach its delivery destination you may contact us by e-mail with your order number as reference.

top

 

 10) What happens if the recipient is not at home/the delivery address?

Our florist will attempt delivery and leave a calling card and try to reach the recipient later by phone. If the florist is unable to deliver the flowers and unable to reach the recipient within 24 hours after the first attempt of delivery, the florist will inform us of the non-delivery and you’ll be informed either via phone or Email that no delivery could be made. In the absence of the addressee, the florist making the delivery is authorized to leave the flowers with a reliable third-party (e.g. a neighbour, receptionist, porter, funeral parlour, etc.) deemed suitable for passing on the flowers to the addressee.

top

 

11) How can I change an order?

If you need to change the delivery details please write us an email or call us during our business hours. We are only able to grant changes of an order placed, if we get notification at least 8 working day hours prior the requested delivery date.

 

12) When and how can I get personal assistance?

During our office opening hours you can get personal assistance. Holidays, Saturday afternoons and Sundays our office is closed. Our customer service will assist you during the above mentioned hours and help you with all your questions and enquiries you may have. You can reach us by phone: +31 599 332 805 or email us info (at) sendflowers.to.

top

 

13) How can I cancel an order?

If you need to cancel your order due to unforeseen circumstances you may contact us during our business hours – Make sure to have your order reference number at hand – or you may contact us. Due to the various time zones & public business hours in individual countries, we are only able to grant cancellation of an order placed, if we get notification at least 2 working days prior the requested delivery date.

top

 

14) How long can I expect my Fresh Flowers to last? How can I best care for my flowers?

To keep your flowers fresh and long lasting, change or add water daily. If possible, re-cut the end of flower stems under water. You may also add a floral preservative to maximize the freshness and life of your flowers. Keep your flowers in comfortable room temperature and keep them out of direct sunlight. With this proper care your flowers are expected to last for approximately 5 days.

top

 

15) The privacy and security guarantee?

Privacy Statement for our web site Sendflowers.to has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our web site. We use the IP addresses of our visitors to help diagnose problems with our web site, and to administer our website. Our site requires "cookies" to keep track of your current shopping cart. The cookie itself does not contain any personal data and is merely an identification code that permits our site to find your records again when you proceed to the next step of your purchase. Information about your cookie is deleted from our servers 24 hours after you leave our website.

We do not forward any personal information of our customers to third parties. Our site uses an order form to order products and services. Contact information from the order form is used to deliver orders and order confirmations to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. It is not used to send out separate mailings or information about our company. Contact information from the reminder service registration is used to send mailings and information about our company to you if you choose to receive it. Users may opt-out of receiving future mailings in the reminder service registration and at a later time. We do not store our customer's payment details on our servers. Orders are billed immediately at the end of an order process through an encrypted on-line connection with our payment provider, docdata. Special care has been taken to prevent your browser from storing pages with credit card numbers in your browser's internal cache on your hard disk. Critical areas of this server (for instance when you have to enter your address and credit card number during the order process) are secured by an encrypted connection between your browser and our web site.

top

 

16) What do I do if I forgot the member password?

Go back to the front page and click on "member login" and enter your email address. Click on the "mail me the password " button and you will receive your personal member password via an email within a very short period.

top

 

17) How to get and use voucher codes ?

If you sign up for our Newsletter, you will receive about 5 Newsletters a year. It could be that a Newsletter holds a voucher code. Fill in these voucher codes and receive your discount immediately.  

top

 

18) Can I order a copy of the text on the card or telegram?

Yes, you can order a copy of the text you entered in the card or telegram. I will be send to the email address you enter on the checkout page.  

top